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Product

Every case is for a product. The product decides:

  • how the case's commission is worked out (see Commission);
  • whether a charging fee is collected from the customer, and the bad debt rule;
  • the tasks to tick off at each case status.

When a case is created, it keeps a copy of its product. Changing a product only affects cases created after the change.

To open it: in the left menu, click Setting > Product.

Permissions​

Set in Role & Permission:

ItemPermission
Product menu, list and ViewProducts > View
Create ProductProducts > Create
Edit, Disable / EnableProducts > Edit
Status lists in the formStatus Configurations > View

Without Status Configurations > View, the form can't load the statuses, so you can't create a product.

Product List​

The Product List, with its parts numbered 1 to 6

  1. Search: click the magnifier and type a product name.
  2. Create Product: opens the form to add a product. You only see it if your role can create products.
  3. Commission type tabs: All, Margin Commission, Direct Commission or Fixed Commission.
  4. Product table: the newest products first, with the Product Name, Product Type, Commission Type, Commission Rate and Sales Admin Commission. Click Product Name to sort.
  5. Status: Active or Inactive. Only active products can be chosen for a new case. Scroll the table to the right to see the Action column:
    • Edit: opens the product to change it. You need permission to edit products.
    • View: shown instead of Edit if your role can only view products. It opens the same page as Product Details, read-only.
  6. Pages: use Results per page and the page numbers to move between pages.

Products can't be deleted.

note

The Disable button doesn't work at the moment: it shows an error. A product can't be switched off yet.

Create a product​

Click Create Product. The form has four sections. The pictures below show an existing product.

Product and commission details​

The top of the Product form, with its parts numbered 1 to 8

  1. Back: returns to the list without saving.

  2. Product Name (required).

  3. Product Code (required): a short code used in the case numbers, for example PLCC gives CASE-PLCC-00012. It can't be changed later.

  4. Product Type (required): ORI, IMS or SWIPE. A customer can't have an ORI and an IMS product at the same time; SWIPE can go with either. It can't be changed later.

  5. Description (required).

  6. Commission Type (required):

    Commission TypeThe amount shared out (margin)
    Margin CommissionThe charging fee minus the Base Rate % of the approved amount. Needs Charging Fee
    Direct CommissionThe Commission % of the approved amount
    Fixed CommissionThe same as Direct Commission

  7. Base Rate or Commission (required): a percentage.

  8. Sales Admin Commission (optional): an amount in RM. A sales admin on Confirmation or Lead is paid up to this amount for each agreement.

Charging fee, bonuses and bad debt​

The middle of the Product form, with parts 9 to 14 numbered

  1. Charging Fee: tick it if a fee is collected from the customer. The amount is entered on each case. Without a charging fee, the case's commission is worked out as soon as the loans are disbursed.

  2. Charging Fee Name (required with a charging fee).

  3. Charging Fee Type (required with a charging fee): Percentage or Amount.

  4. Bonuses: tick the bonuses this product pays.

    • Relationship Agent Distribution: the deal maker's and IMS pool's share.
    • Relationship Agent Ranking Distribution: the uplines' ranking commission.
    • Referral Commission: the referring customer's share.
    • Sales Admin Lead: the sales admin's leader's bonus.
    • COP Commission: lets the case be linked to a COP.

    If none of the first four is ticked, the whole margin is kept by the company, and the agent who handles the case gets nothing.

  5. Bad Debt: tick it to use the bad debt rule for this product.

  6. Bad Debt (%) (required with bad debt, 0 to 50): if the customer has paid at least this percentage of the repayment, the agent's commission is not held or deducted for bad debt.

Statuses and tasks​

The Status Details section of the Product form, with parts 15 to 20 numbered

  1. Progress Status (required): the case statuses.
  2. Available Statuses: statuses not used. Drag a status here to remove it.
  3. Selected Statuses: the statuses of the case, in order. Drag a status by its header to move it.
  4. ×: removes the status.
  5. Task List: the tasks to tick off at this status. Type the task name and a description. Click the bin to remove a task.
  6. New Data: adds a task.

At the bottom, click Submit to save. You see Product created successfully and return to the list. Click Cancel to leave without saving.

note

A case always goes through every status in Status Configuration, in the same order. Here you only set the tasks of each status for this product.

Edit a product​

Click Edit on a row, change the fields, then click Update. You see Product updated successfully. Cases that already exist are not changed.